CSI Compliance Hotline
CSI Compliance Hotline
We will develop a Whistleblower Hotline customized for your tasks and needs. We will automate control over investigations of violations in the field of compliance and internal audit.
ㅤㅤㅤㅤㅤㅤㅤㅤConnect our Whistleblower Hotline for an independent and secure resolution of Your company’s internal problems
Connect our Whistleblower Hotline for an independent and secure resolution of Your company’s internal problems
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A turnkey solution for receiving requests from employees, clients and suppliers of the company, as well as other interested parties
A turnkey solution for receiving requests from employees, clients and suppliers of the company, as well as other interested parties
Identifying inefficiencies in business processes and other problems
Facts of violations of internal policies and ethical standards
Cases of fraud, security breaches
CSI Compliance Hotline
What is CSI Hotline
Intellectual solutions
Convenient case management system, web-portal for anonymous communication
Expert approach
Our operators have experience in internal investigations.
Confidentiality
Anonymity of the applicant and delimitation of access rights to information.
Speed
Quick launch and 24/7 message processing
Advantages of the CSI Compliance Hotline
We offer two individual approaches to organizing the Whistleblower Hotline:
Offers
We offer two individual approaches to organizing the Whistleblower Hotline:
Option 1.
Hotline as a compliance tool.
Hotline as a compliance tool.
1. Connection of communication channels:
2. Reception and processing of claims by CSI Group experts.
3. Transfer of claims to the Client's employees, maintenance of statistics on requests.
- Free phone number 8 (800) and answering machine with recording of audio messages, automatic transcription.
- Electronic mailbox.
- WhatsApp/Telegram account.
- Intelligent web portal with a feedback form and the ability to safely communicate with anonymous callers.
- Other communication channels selected for the individual needs of the Client.
2. Reception and processing of claims by CSI Group experts.
3. Transfer of claims to the Client's employees, maintenance of statistics on requests.
- Functionality on a small budget.
- Quick setup and launch.
- Individual customization of the portal, data exchange methods, communication channels for each Client.
- Ease of use.
- An independent whistleblowing hotline is needed on a small budget.
- A small number of compliance-related claims is expected.
- There is no task of centralizing the internal investigation function.
Option 2.
A full-fledged complex for automating investigations.
A full-fledged complex for automating investigations.
1. Connection of communication channels:
2. Reception and processing of claims by CSI Group experts.
3. Transfer of claims to the Client's employees, maintenance of statistics on requests.
4. Routing incidents and internal investigations of departments in the CSI Compliance Hotline case management system.
- Free phone number 8 (800) and answering machine with recording of audio messages, automatic transcription.
- Electronic mailbox.
- WhatsApp/Telegram account.
- Intelligent web portal with a feedback form and the ability to safely communicate with anonymous callers.
- Other communication channels selected for the individual needs of the Client.
2. Reception and processing of claims by CSI Group experts.
3. Transfer of claims to the Client's employees, maintenance of statistics on requests.
4. Routing incidents and internal investigations of departments in the CSI Compliance Hotline case management system.
CSI Compliance Hotline can be used by company departments during internal investigations, acting as a large-scale CRM system for incident management for the entire company.
- A large number of compliance-related claims is expected.
- Not only is a whistleblowing hotline needed, but also automation of the internal investigation function:
— Analysis of investigation data is required.
Option 1. Hotline as a compliance tool.
Base
Option 2. A full-fledged complex for automating investigations.
Full
Option 1. Hotline as a compliance tool.
Base
Option 2. A full-fledged complex for automating investigations.
Full
1. Connection of communication channels:
2. Reception and processing of claims by CSI Group experts.
3. Transfer of claims to the Client's employees, maintenance of statistics on requests.
- Free phone number 8 (800) and answering machine with recording of audio messages, automatic transcription.
- Electronic mailbox.
- WhatsApp/Telegram account.
- Intelligent web portal with a feedback form and the ability to safely communicate with anonymous callers.
- Other communication channels selected for the individual needs of the Client.
2. Reception and processing of claims by CSI Group experts.
3. Transfer of claims to the Client's employees, maintenance of statistics on requests.
- Functionality on a small budget.
- Quick setup and launch.
- Individual customization of the portal, data exchange methods, communication channels for each Client.
- Ease of use.
- An independent whistleblowing hotline is needed on a small budget.
- A small number of compliance-related claims is expected.
- There is no task of centralizing the internal investigation function.
1. Connection of communication channels:
2. Reception and processing of claims by CSI Group experts.
3. Transfer of claims to the Client's employees, maintenance of statistics on requests.
4. Routing incidents and internal investigations of departments in the CSI Compliance Hotline case management system.
- Free phone number 8 (800) and answering machine with recording of audio messages, automatic transcription.
- Electronic mailbox.
- WhatsApp/Telegram account.
- Intelligent web portal with a feedback form and the ability to safely communicate with anonymous callers.
- Other communication channels selected for the individual needs of the Client.
2. Reception and processing of claims by CSI Group experts.
3. Transfer of claims to the Client's employees, maintenance of statistics on requests.
4. Routing incidents and internal investigations of departments in the CSI Compliance Hotline case management system.
CSI Compliance Hotline can be used by company departments during internal investigations, acting as a large-scale CRM system for incident management for the entire company.
- A large number of compliance-related claims is expected.
- Not only is a whistleblowing hotline needed, but also automation of the internal investigation function:
— Analysis of investigation data is required.
CSI Compliance Hotline Implementation Stages
Implementation
Training
PR campaign
- Corporate website articles and statements.
- Posters, stickers, other promotional materials for employees.
- Management speech for the employees and contractors.
15-30 days
- Hotline regulations.
- Code of business ethics.
- Job descriptions.
- Additions to contacts, invoices, acts, etc.
Documentation development
5-7 days
- Compliance committee.
- Client’s employees who conduct investigations and compliance officers.
- CSI Group operators of the company’s internal processes.
- Organization and adjustment of communication channels.
- Refinement of system interfaces, web-portal and feedback form.
- Other technical work.
Technical implementation
3-10 days
Optional:
10-25 days
CSI Group
Who are we
Still have questions? Contact the Head of Compliance, Anastasia Lanetskaya.
CSI Group is a forensic boutique that has been operating since 2014 in the field of counterparty business reputation checks, cyber incident investigations and expert support during internal investigations.
Against the backdrop of large international Hotline providers leaving, we offer our own time-tested solution for combating violations in Your company.
We were among the first in Russia to create and maintain an intelligent whistleblower Compliance Hotline with an integrated web portal and the ability to provide feedback to those who contacted us anonymously.
Why are we better? The claims on our Hotlines are received by experts in the field of internal investigations, and the information is processed and stored in accordance with local legislation.
Against the backdrop of large international Hotline providers leaving, we offer our own time-tested solution for combating violations in Your company.
We were among the first in Russia to create and maintain an intelligent whistleblower Compliance Hotline with an integrated web portal and the ability to provide feedback to those who contacted us anonymously.
Why are we better? The claims on our Hotlines are received by experts in the field of internal investigations, and the information is processed and stored in accordance with local legislation.
Still have questions? Contact the Head of Compliance, Anastasia Lanetskaya.
CSI Group is a forensic boutique that has been operating since 2014 in the field of counterparty business reputation checks, cyber incident investigations and expert support during internal investigations.
Against the backdrop of large international Hotline providers leaving, we offer our own time-tested solution for combating violations in Your company.
We were among the first in Russia to create and maintain an intelligent whistleblower Compliance Hotline with an integrated web portal and the ability to provide feedback to those who contacted us anonymously.
Why are we better? The claims on our Hotlines are received by experts in the field of internal investigations, and the information is processed and stored in accordance with local legislation.
Against the backdrop of large international Hotline providers leaving, we offer our own time-tested solution for combating violations in Your company.
We were among the first in Russia to create and maintain an intelligent whistleblower Compliance Hotline with an integrated web portal and the ability to provide feedback to those who contacted us anonymously.
Why are we better? The claims on our Hotlines are received by experts in the field of internal investigations, and the information is processed and stored in accordance with local legislation.
Anastasia Lanetskaya, MBA
Contacts
Executive director, CSI Group
Areas of specialization: counterparty verification in Russia and abroad, asset search, corporate intelligence, forensic accounting, FCPA compliance.
Before joining CSI Group, Anastasia worked in the independent financial investigations department of one of the Big Four companies in Moscow. Since joining the company, Anastasia has gained experience in conducting fraud investigations, independent financial analysis and verification of companies' activities for compliance with the US Foreign Corrupt Practices Act (FCPA), as well as anti-money laundering (AML) requirements, asset search and due diligence, taking part in various projects in the UK, Europe, Russia and the CIS countries.
Anastasia received the international qualification "Chartered Accountant" (ACCA). She graduated with honors from the State University of Management (GUU) in Moscow, where she studied economics and crisis management.
Before joining CSI Group, Anastasia worked in the independent financial investigations department of one of the Big Four companies in Moscow. Since joining the company, Anastasia has gained experience in conducting fraud investigations, independent financial analysis and verification of companies' activities for compliance with the US Foreign Corrupt Practices Act (FCPA), as well as anti-money laundering (AML) requirements, asset search and due diligence, taking part in various projects in the UK, Europe, Russia and the CIS countries.
Anastasia received the international qualification "Chartered Accountant" (ACCA). She graduated with honors from the State University of Management (GUU) in Moscow, where she studied economics and crisis management.
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